Last Updated: November 1st 2010
Thank you for shopping at Alberta Alarms!
Returns
We want you to be completely satisfied with your purchase. If you’re not satisfied for any reason, we offer a return policy subject to the following conditions:
- Returns Period:
- You have 15 days from the date of purchase to initiate a return.
- Eligibility:
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
- Return Process:
- To initiate a return, please contact sales@albertaalarms.com with your order number and details about the product you would like to return. We will provide you with instructions on how to return the item.
- Return Shipping:
- You will be responsible for paying your shipping costs for returning your item. Shipping costs are non-refundable.
- Restocking Fee:
- A 65% restocking fee may apply to returns. This fee covers the cost of processing, inspecting, and restocking the returned item.
- Refunds:
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If your return is approved, your refund will be processed, and a credit will be applied to your original method of payment within 45 business days.
Exchanges
If you need to exchange an item, please contact sales@albertaalarms.com with your order number and details about the product you would like to exchange. We will provide you with instructions on how to exchange the item.
Manufacturer Warranties
In addition to our return policy, many of our products come with manufacturer warranties. Please refer to the specific warranty information provided with your product for details on coverage, duration, and any additional terms.
Special Order Items
Please note that special order items are not eligible for returns. All sales of special order items are final.
Damaged or Defective Items
If you receive a damaged or defective item covered by a manufacturer’s warranty, please contact us via email sales@albertaalarms.com within 15 days of receiving your order. We will work with you to facilitate the warranty process and assist in resolving the issue.
Onsite Technician if Required.
Labor Rates and Travel Rates will be in place to cover technician expenses, and will not apply to manufactures warranty policies.
Onsite upgrades Technical support and repairs.
Labor Rates and Travel Rates will be in place to cover technician expenses. “At Current Rates”
Contact Us
If you have any questions about our return policy or manufacturer warranties, please contact us via email sales@albertaalarms.com.